Refund policy

Return & Refund Policy

Last Updated: July 2026

At HairClouds24, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

30-Day Return Window

Customers may request a return within thirty (30) days of receiving their order.

Eligible Return Conditions

To qualify for a return:

Item must be unused and in original condition.
Item must be returned with original packaging.
Item must not show signs of misuse, damage, or alteration.
Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Gift cards.
Clearance or final sale products.
Personalized or customized products.
Products damaged through customer misuse.

Free Returns

We proudly offer free returns on eligible orders worldwide.

Refund Process

Once the returned item is received and inspected:

Approved refunds will be processed to the original payment method.
Refunds typically appear within 5-10 business days depending on your financial institution.
Shipping fees (if applicable) may be non-refundable unless the return is due to our error.